Effective Date: [●]

Last Updated: [●]

This Return & Refund Policy applies to purchases made on (“Website”) operated by Prakriti Farms Private Limited (“we”, “us”, “our”).

1. General Policy

We take great care in manufacturing and packaging our products. Due to the nature of essential oils and natural products, returns and refunds are accepted only under specific conditions mentioned below.

By placing an order on our Website, you agree to this Return & Refund Policy.

2. Eligibility for Returns

A product shall be eligible for return or replacement only if:

• The product is damaged, leaking, or defective at the time of delivery

• The wrong product was delivered

• The product is missing items or tampered packaging

❌ Returns will NOT be accepted if:

• The product has been opened, used, or partially consumed

• The seal is broken (for essential oils)

• Damage is due to misuse or improper storage

• Request is raised after the defined timeline

• Product was purchased during clearance or special sale (unless damaged)

3. Return Request Timeline

• Return requests must be raised within 48 hours of delivery

• Requests raised after this period will not be accepted

4. How to Raise a Return Request

To initiate a return, please contact us with the following details:

📞 Phone: +91-9899872599

Provide:

• Order ID

• Product name

• Reason for return

• Clear images/videos of the damaged or incorrect product

Our team will review the request within 2–3 business days.

5. Return Approval & Pickup

• Once approved, we will arrange a reverse pickup or guide you on the return process

• Products must be returned in original packaging with all labels intact

• Returned items are subject to quality inspection

6. Refund Policy

Refunds will be processed if:

• Returned product passes inspection

• Return request is approved as per policy

Refund Method:

• Refunds will be credited to the original payment method

• For Cash on Delivery (COD) orders, refund will be processed via bank transfer

Refund Timeline:

• Refunds are initiated within 7–10 business days after approval

• Bank processing time may vary

7. Replacement Policy

• Replacements are subject to product availability

• If replacement is unavailable, a refund will be issued

8. Cancellation Policy

Order Cancellation by Customer

• Orders can be cancelled before dispatch only

• Once shipped, cancellation is not possible

Order Cancellation by Prakriti Farms

We reserve the right to cancel orders due to:

• Stock unavailability

• Pricing or listing errors

• Payment issues

• Suspicious or fraudulent activity

In such cases, a full refund will be issued.

9. Shipping Charges

• Shipping charges (if any) are non-refundable, except in cases of damaged or incorrect delivery

• Reverse pickup charges may be deducted if the return does not meet policy conditions

10. Essential Oils Usage Disclaimer

Due to hygiene and safety reasons:

• Opened essential oil bottles cannot be returned

• Patch test is recommended before use

• Store oils as per instructions mentioned on the label

11. Force Majeure

We are not responsible for delays or inability to process returns/refunds due to events beyond our control including natural disasters, strikes, or logistics disruptions.

12. Policy Modifications

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective upon posting on the Website.

13. Contact Us

For any questions or grievances related to returns or refunds, contact: