Effective Date: 19-Jan-2026

Last Updated: 01-Feb-2026

These Terms of Service (“Terms”) govern your access to and use of the website (“Website”) and the purchase of products offered by Prakriti Farms Private Limited (“Company”, “we”, “us”, “our”).By accessing, browsing, or using this Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Company Information

2. Eligibility to Use the Website

• You must be at least 18 years old to use this Website.

• By using this Website, you represent that you are legally capable of entering into a binding contract under the Indian Contract Act, 1872.

3. Nature of Products

• We manufacture and sell essential oils and natural products intended for external use and aromatherapy only, unless explicitly stated otherwise.

• Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

• Product information provided is for general awareness only and should not replace professional medical advice.

4. User Account & Responsibilities

• You may be required to provide accurate personal information to place an order.

• You are responsible for maintaining confidentiality of your login credentials.

• Any activity performed using your account will be deemed to be done by you.

5. Orders & Acceptance

• Placing an order constitutes an offer to purchase.

• Orders are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order due to:

  • Pricing or product errors

  • Suspected fraud

  • Non-availability of stock

  • Incomplete or incorrect information

6. Pricing & Payment

• All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as mentioned.

• Payments may be made through approved payment gateways.

• We are not responsible for payment gateway failures or delays.

7. Shipping & Delivery

• Delivery timelines are estimates and may vary due to logistics, weather, or regulatory factors.

• Risk of loss passes to the customer upon delivery.

• Incorrect address provided by the customer may result in delayed or failed delivery.

8. Returns, Refunds & Cancellations

• Returns or refunds are governed by our Return & Refund Policy, published separately.

• Products once opened or used are not eligible for return, unless damaged or defective.

• Refunds, if approved, will be processed to the original payment method.

9. Product Usage Disclaimer

• Essential oils must be used strictly as per instructions.

• Patch test is recommended before use.

• Keep products away from children and pets.

• We are not liable for misuse, allergic reactions, or improper application.

10. Intellectual Property Rights

• All content on the Website including logos, images, text, graphics, product names, and designs are the exclusive property of Prakriti Farms Private Limited.

• Unauthorized copying, reproduction, or commercial use is strictly prohibited.

11. Prohibited Activities

You agree not to:

• Use the Website for unlawful purposes

• Attempt to hack, disrupt, or damage the Website

• Upload malicious code or false information

• Impersonate any person or entity

12. Limitation of Liability

To the maximum extent permitted under Indian law:

• We shall not be liable for indirect, incidental, or consequential damages.

• Our total liability shall not exceed the amount paid for the product in question.

13. Indemnification

You agree to indemnify and hold harmless Prakriti Farms Private Limited from any claims, damages, losses, or legal costs arising from:

• Violation of these Terms

• Misuse of products

• Breach of applicable laws

14. Privacy & Data Protection

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the Information Technology Act, 2000 and applicable rules.

15. Force Majeure

We shall not be liable for failure or delay in performance due to events beyond reasonable control including natural disasters, government actions, pandemics, strikes, or logistics disruptions.

16. Governing Law & Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.

• Courts located in Ghaziabad, Uttar Pradesh, shall have exclusive jurisdiction.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Continued use constitutes acceptance.

18. Severability

If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force.

19. Contact Information

For questions, grievances, or support:

Acknowledgement

By using this Website, you acknowledge that you have read, understood, and agree to these Terms of Service.